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Returns and Refunds

We want you to be totally happy with your purchase from Trackuz.

If  for any reason you are not, simply return the item(s) to us in their  original and unopened packaging for a Refund or Exchange. All items  returned must be in a unworn, unused and resealable condition to be  considered for a Refund or Exchange.

What Is The Returns Procedure?

So  that we can keep a track of returns, and also make sure we have stock  in preparation for exchanges, please email us with your request or call  us on the following number and obtain a Returns Reference Number (RRN).

Email : admin@trackuz.com

Tel : (+44)  0161 808 1011  

(Lines open 09:00 to 17:00 Monday to Friday)

Once  you have been provided with a Returns Reference Number (RRN), please  send the items to our Returns Department (address below), along with  Returns Slip that will be sent to you by email.

What Is The Return Period?

The Returns must be made within fourteen (14) days from the date of delivery.

When will I receive the Refund?

Once  we receive the item(s), and the item(s) have fulfilled our returns  conditions, we will process your refund normally within seven (7)  working days.

Please  remember that refunds of payments made with a credit or debit card will  depend on your bank or building society, so this may take a further few  days to show on your account.

If the items do not fulfil the returns conditions, a refund will not be issued.

In  such a case, the cost of replacement re-packaging or cleaning cost will  be deducted from the refund or you will have to pay for the shipping  cost to return the item back to you. We will notify you via email of the  situation.

Who pays the Return Shipping Cost?

Please  note that our prices are extremely competitive to start with, it is our  company policy not to pay for return postage costs. 

Return Shipping Address?

The Return Postal Address is below.

Please note that all returns must be sent via a registered signature on delivery method.

  • Goods lost in transit or not received by us will not be refundable.​

Trackuz Ltd
28 Kansas ave, Salford
G. Manchester
M50 2GL 

About Trackuz Telematics

We have been working in the Vehicle Tracking, Fleet Telematics and Remote Immobilisation Industry for over 15 Years.

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Trackuz Telematics Ltd
28 Kansas Ave, Salford
M50 2GL

Copyright © 2022 Trackuz Telematics – All Rights Reserved.

By Purchasing Any Product or Making an Order, you are Agreeing to Our Terms and Conditions